Refund policy

MYRÓA Return and Refund Policy

Thank you very much for choosing MYRÓA.

At MYRÓA, we take great care to ensure the quality of our products. However, in the unlikely event that you receive a defective item, we will accept returns and refunds only under the conditions outlined below. Please read the following policy carefully.

Conditions for Returns and Refunds

Returns and refunds may be accepted only if the following conditions are met.

Please note that we do not accept returns or refunds for customer-related reasons, including but not limited to ordering the wrong size, placing an incorrect order, or the product not matching your personal expectations. We kindly ask that you carefully check the product details before purchasing and contact us in advance if you have any questions.

Eligible Items for Return

Items may be eligible for return only if:

・You contact us through the inquiry form within one week of receiving the item
・The item is unused and unwashed
・The item has no odor, stains, damage, or scratches caused after delivery
・The item is in the same condition as when it was delivered, including the box, accessories, and shipping label

Return Procedure

After receiving your item, please check its condition promptly.

If you find a defect, please contact us through the inquiry form within 5 business days of delivery.

Please attach clear photos of the defective area and contact MYRÓA Customer Support.

After reviewing the photos, we will inform you within 5 business days whether the item is eligible for return or refund.

If the item is approved for return, please send the item to the designated return address.

After we receive and confirm the returned item, we will process the refund within 5 business days.

Refund Method

For Credit Card Payments
If your payment was made by credit card, the payment will either be cancelled or refunded through your credit card company if the payment has already been finalized.

For other payment methods, refunds will generally be processed in the same manner.

Please note that the date on which the refund is reflected may vary depending on the payment closing date and processing schedule of your credit card company. For details, please contact your credit card company directly.

For Bank Transfer Payments
Refunds will be transferred to your designated bank account.

Please note that it may take approximately 7 business days, excluding weekends and public holidays.

Cancellation and Refund Policy for MYRÓA FLOW CLUB

MYRÓA FLOW CLUB is a limited-capacity program operated on a first-come, first-served reservation basis.

As the number of available spots is limited, once your reservation is confirmed, we are unable to offer that spot to another customer. Therefore, cancellations and refunds due to customer-related reasons cannot be accepted.

Regardless of whether or not you attend the program, cancellations, schedule changes, or no-shows after your reservation has been confirmed will not be eligible for a refund.

However, if MYRÓA determines that it is difficult to hold the event safely due to natural disasters or other unavoidable circumstances, such as typhoons, earthquakes, heavy rain warnings, or planned suspension of public transportation, MYRÓA will generally arrange a rescheduled date or alternative participation option.

If you are unable to attend the rescheduled date, we will accept cancellation and refund inquiries.

In such cases, only the amount after deducting the yoga mat fee of JPY 12,970, which is included in the set, will be eligible for refund.

Please note that the yoga mat fee is non-refundable due to the nature of the product, regardless of whether the item has been opened or not.

In addition, gifts scheduled to be handed out on the event day will only be provided to those who attend the event in person.

Please note that if you cancel or are unable to attend the rescheduled date, we are unable to ship the gift at a later date or arrange individual pick-up.

Important Notes

If you wish to request a return or refund, please check the condition of the item as soon as it arrives.

We are committed to responding sincerely and carefully so that our customers can shop with confidence.

If you have any questions, please feel free to contact us.

MYRÓA Customer Support
Contact: info@myroa.net

We are committed to providing prompt and sincere support.

Thank you for your continued support of MYRÓA.